Smartmarine is a trade name of:
Smart Trading & Sales B.V.
Weegschaalstraat 3, 5632 CW in Eindhoven, Holland
phone: +31 40 3690310
Chamber of Commerce in Holland: 80752780
Warranty & Complaint
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim warranty. From a legal point of view, you are obliged to report this to us within two months of finding the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
It can always happen that something does not go quite as planned. We advise you to first make complaints known to us by emailing firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the Odr platform of the European Commission. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.